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FAQs

1).  Is there a charge for measuring or providing project estimates?
Answer: No. We prefer collecting our own measurements, which allows us to provide the most accurate project quote
 
2).  Are you open on Saturday?
Answer: We will meet with customers on Saturday by appointment only.
 
3).  Do you perform commercial work, hard surfaces including hardwood flooring; or are you primarily a residential floor covering business?
Answer: We specialize in a number flooring specialties including residential, commercial, luxury vinyl tile, prefinished hardwood, and finish in place hardwood. 
 
4).  Do you work with interior designers?
Answer: Yes, we will assist your designer throughout your flooring project, including providing samples, measurements, material handling and storage, and installation. Your designer will have a single point of contact throughout the complete project.
 
5).  I want a new area rug?  Do you have area rugs available?
Answer: The area rug options are endless! We are able to take your carpet choice, either solid color, pattern or wool, and make it into the perfect area rug. We offer choices of binding, serging, taped borders, and attached backings. Again, our customers are limited only by their imagination. 
 
6).  Do you have your own installers?
Answer: Yes, we have a number of installation teams. Our installers are subcontractors of Riverview Floor Design, and have extensive experience within their specialty. Our installation teams are insured. We, Riverview Floor Design, will remain the single point of contact throughout the sales experience.
 
7).  Are you able to refinish hardwood floors?
Answer: Yes, we have the very best hardwood installers/refinishers in Chattanooga. You will find our hardwood install crews to be artisans, meticulously attentive to detail, and highly skilled. We are able to refinish existing hardwood floors, install new hardwood, apply the customers stain color of choice, and finish with the appropriate polyurethane finish. Our customers have a limitless amount of species choices and finishes. 
 
8).  What happens with the old carpet removed from my project?
Answer: Riverview Floor Design recycles all carpet that is removed prior to installing your new flooring.
 
9).  Do you offer any financing options?
Answer: Yes, we provide a number of payment options including credit card payments, personal checks, and we offer a variety of "No Interest" plans.  Please visit the homepage of our website, and look for the Synchrony tab.  Applying for one of our "No Interest" plans is easy, and may be completed in the comfort of your home.
 
10).  I have my own installer, Do you sell material only?
Answer: Yes, please let us know how we may assist you.
 
11).  Do you work with local builders?
Answer: Yes, we will work with your builder or designer. Your builder, designer or architect will receive the same level of service provided to customers. A single point of contact throughout the sales experience is critical for a flawless installation.
 
12).  Do you move furniture?
Answer: Yes, our installers will move our customers' furniture. We ask that our customers remove small breakable items, unhook televisions, media systems, or other items with a power supply. Our install teams will move the furniture back as it was prior to our arrival. We will not be able to hook up televisions, media systems, or other items with a power supply.

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